Run your first campaign in six steps.

1. Username — type your CallSpoofing username.
2. Password — type your password. The eye icon shows what you typed.
3. Sign in — press the button or hit Enter. You land on the dashboard.

1. Campaign — pick a campaign from the list, create a new one with + New, or delete it.
2. Phone numbers — paste the numbers to call, or upload a CSV file.
3. Call settings — caller ID, your SIP line (trunk) and how many calls run at once.
4. Call type & TTS steps — choose TTS Step (voice messages and IVR) or Direct Call, then build the steps underneath.
5. Start / Pause / Stop — the campaign controls. They stay at the bottom of the left column.
6. Counters & progress — Pending, Dialing, Answered, Completed and Failed, plus a progress bar.
7. Live Call Status — every number with its live status, the keys pressed, the result and the duration.
8. Extensions — your SIP extensions and whether they are online to take transfers.
9. Status bar — dialer connection, remaining and active calls, campaign status, subscription and your account menu.

Without a subscription

A red banner at the top says you do not have an active subscription. The button on the right shows the current monthly price.

If you press Start without a subscription, AutoDial asks whether you want to buy one. Choose Buy Subscription to continue, or Not Now to keep preparing your campaign.

Buy a subscription

1. Click Subscribe — USD …/mo in the red banner (or Buy Subscription in the dialog above).
2. Check the amount and press Go to Payment.
3. The secure Heleket payment page opens in a new tab. Choose the currency and the network, then press Proceed to payment and send the exact amount shown. Payment is in crypto (for example USDT). Pay before the timer runs out.
4. Your AutoDial tab switches to the payment status page. It says Pending until the blockchain confirms the payment, then Completed. The subscription turns on automatically.

The status page shows the amount, the status, your order ID and the date.

Open Payment Page takes you back to the Heleket page if you closed it. Back to App returns to the dashboard.

Keep your order ID. If a payment does not show up, send it to support. You can always find it again in Payment history.

With an active subscription

The red banner disappears and a green chip in the status bar shows how many days are left.

1. SIP IP / Domain — the server address you enter in your softphone. Copy puts it on your clipboard.
2. EXT — the extension name. It is also the softphone username.
3. PWD — the extension password. View shows it, and the copy icon copies it.

The badge at the top of each card shows OFFLINE or ONLINE. An extension shows ONLINE while a softphone is logged in with it, and only online extensions receive transferred calls.

Keep these passwords private. Anyone who has them can log in as your agent.

Log in on a softphone

Any SIP softphone works. Use these settings, with your own extension and password from My Extender:

Use the Order ID and TxID boxes at the top to search, and Clear to reset the search.

1. Paste numbers — one per line, or separated by commas.
2. Counter — shows how many valid numbers AutoDial found (here 150).
3. Upload CSV — load a spreadsheet instead of pasting.

Number format

Write US numbers as 1 + area code + number, 11 digits in total:

Spaces, dashes, brackets and + are removed automatically, and duplicates are removed. Numbers on the Do-Not-Call list are skipped and marked Skipped.

CSV upload with names

Your CSV needs a column called phone (or number / mobile). You can also add name and ref columns. Then write {name} or {ref} in a TTS message and each caller hears their own value, e.g. "Hello {name}, …".

Example used in this guide

1. How many steps

Choose the number of steps in Steps, from 1 up to 10. One card appears for each step. The example uses 4.

2. Choose the voice

TTS Service chooses the speech engine that reads your text aloud:

Edge TTS — 300+ natural voices with names, countries and male/female options.

Google TTS — a clear Google voice in more than 60 languages. You choose a language instead of a voice.

The voice you choose is used for every step.

The example uses Google TTS (1) with English (2).

3. What a step card contains

Step 1 — Welcome message (TTS text)

1. TTS Text — this step speaks typed text.
2. Message — type what the caller hears, e.g. “Welcome to Demo Company! Thank you for taking our call today…”
3. Auto-timer — no key press needed; the call moves on by itself.
4. Seconds — the pause after the message (2 s here) before the next step.

Step 2 — Your own recording (audio file)

1. Audio File — switch the step from text to a recording.
2. Upload — click the box and pick a WAV, MP3, OGG, M4A or FLAC file. The file name appears when the upload is done, and × removes it.
3. Auto-timer — move on after the recording plays.

Step 3 — On DTMF or Auto-timer

1. On DTMF — after the message, the call waits for the caller to press a key (DTMF = phone keypad tones). If nobody presses anything for a few seconds, it continues to the next step.
2. Auto-timer — after the message, the call waits the number of seconds you set and then continues automatically. Keys pressed during the wait are still recorded.
3. Seconds — the Auto-timer wait. This step waits 5 s.

Min DTMF Digits — collecting a code

1. On DTMF must be selected. Min DTMF Digits only works when the step waits for keys.
2. Min DTMF Digits — click the small switch in front of the label to turn it on, then use −/+ to set how many digits the caller must enter (here 4, e.g. a PIN).

The caller types the digits and can finish with #. If they enter fewer digits than required, the message is played again, up to 3 times. After that the call ends with the result “No DTMF after 3 attempts”. Leave it off when you only need a single key such as 1.

Step 4 — Transfer to an agent

1. Message — tell the caller which key to press: “Press 1 to transfer your call to our agent.”
2. On DTMF — wait for the key press.
3. Agent Key (DTMF) — the key that triggers the transfer, here 1. It is required on every On DTMF step that has a message.
4. Transfer Extension — which agent receives the call (the three options are below).

The three transfer options

Open the Transfer Extension list to choose how the call reaches your agents. Only extensions that are ONLINE (logged in on a softphone) are used.

With Specific Extension (1), a second list appears (2). Choose the extension there.

Agent-to-agent transfer

An agent who has taken a call can pass it to another of your extensions, for example from 101 to a supervisor on 102. The caller stays on the line the whole time.

1. Which number to dial: the extension's 3-digit short code (the last three digits of its name, e.g. 101, 102) or its full name (e.g. DemoAccount102). The names are in My Extender.
2. Only your own team: transfers only reach extensions on your own account, never another customer's.
3. If nobody answers: the new extension rings for up to 30 seconds. If it is offline or does not answer, the call comes back to the agent who took it first, so the caller is not lost.
4. Transfer again: the second agent can pass the call on in the same way, as many times as needed.
5. Agents only: only your agents can transfer. A caller who presses # does not move the call.
6. Live table: the EXT column updates to show the agent who has the call now.

The complete IVR

This is the finished four-step script from the example: welcome message, recorded offer, hold message, then the agent transfer on key 1.

When the last step finishes and the caller did not press the agent key, the call ends and is marked Completed.

If Start shows “Step N: Agent Key (DTMF) is required…”, that step is set to On DTMF without an agent key. Enter a key, or switch the step to Auto-timer.

1. AMI — the dialer's connection to the phone system. A green dot means everything is connected.
2. Remaining — numbers in this campaign that have not been called yet.
3. Active — calls being dialed or ringing right now.
4. Campaign status — Idle (not started), Running, Paused or Stopped.
5. Subscription — Active · days left. It turns into a warning when the subscription expires.
6. Theme — switch between dark and light.
7. Account menu — My Extender, History, Guide and Sign out.

Counters & progress

Pending — not called yet · Dialing — being called now · Answered — someone picked up and is listening · Completed — finished calls, transfers included · Failed — no answer, busy or failed. The progress bar shows completed (green), failed (red) and active (yellow) calls, and the percentage done.

Live Call Status table

1. Report — campaign summary and charts (see Reports).
2. Compare — compare the results of several campaigns side by side.
3. Export — download the call history as a CSV file.
4. Hang Up All — immediately ends every call in progress for this campaign. Each row also has its own Hang Up button.

Columns: Number · Status · EXT (the agent who took the transfer) · DTMF (keys the caller pressed) · Result (details such as 480 No Answer or Transferred to … on key 1) · Dur (call length) · Time. Tick the boxes to select rows. The × at the end of a row removes that number.

What each status means

1. Filter chips — All, No Answer, Busy, Failed, Completed, Pending. Each shows a count, and clicking one shows only those calls.
2. Redial N Numbers — puts the filtered numbers back in the queue to call again (here the 26 that did not answer).
3. New Campaign — copies the filtered numbers into a brand-new campaign, e.g. a follow-up for everyone who was busy.